Seven tickets, start to handoff.
The whole job, numbered like a locate ticket: what starts each step, who does what, and what happens if you ever leave. Your part is one email, one recording, one short fact sheet, and some job photos off your phone.
Maybe you’ve signed with somebody before and watched the work disappear behind a curtain, and what came back out was a monthly PDF. That’s the thing owners fear — not the price, the black box. So here’s ours with the lid off.
First contact
One email to crew@uptocodeweb.com with the basics: a link to your current site if you have one, the social pages you’d want connected, and whatever about your situation is worth knowing. Brand new LLC, stuck in a contract with somebody, moving into a new market, booked solid and just want to look legit — whatever’s true.
You won’t fill out a form that goes nowhere, and nobody starts a phone-tag game. It’s an email, and it gets read.
The scope
We look at what you sent and at your market, and we email you a plan: which package fits, what we’d do with it, and anything unusual we spotted.
And if we’re not the right crew for your job, that’s what the email says. We’d rather tell you now than learn it together after you’ve paid a deposit.
File the ticket
You reply that you’re in, and we send the payment link. The 10% deposit books the work: $650 down on the $6,500 Rough-In, $1,500 down on the $15,000 Full Install, plus $150 down if you’ve added the $1,500 brand package. Everything this page describes comes restated in writing, along with the agreement itself: the same terms published on the pricing page, in contract language.
There’s no discovery call or kickoff meeting; the deposit and the written terms are the whole start.
The locate
Before anyone digs, the ground gets marked. Your whole part happens here, in three small pieces, on your own time:
- The recording. We email you about fifteen questions. You answer them by talking into your phone: in the truck, between jobs, at the kitchen table. Around twenty minutes of talking. That recording is where your site’s voice comes from; every word we write gets checked against how you talk.
- The fact sheet. The only typing in the whole process: business name, the real phone number, license numbers if your trade carries them. Hard facts we can’t guess and won’t invent.
- The photo drop. A link that lives on your phone: snap job photos, tap, sent. No accounts to make, and nothing bounces back as file-too-large. Send three or three hundred, today or in month two. Photos slot in as they land, and nothing waits on them.
Meanwhile we build the research file: what people in your area type when they need your trade, who ranks today and where they’re weak, what customers ask before they hire. You get the whole write-up, and it stays yours.
Nothing on this job ever waits on you.
The rough-in
We design and build: every page written in your voice from that recording, with the structure and speed built to code and your Google Business Profile wired to the site. You stay on the jobsite the whole time.
When we need something (an approval, a photo, a fact only you’d know), you get one short email, and you answer it when you can. Check-ins ride that same email thread.
Inspection
Before anything goes live, you walk the site: every page, on your phone, on your own time. If something reads wrong, you say so at this step and it gets fixed — the site has to sound like you, not like a brochure that ate you.
We run our own inspection alongside yours: each fact verified, each price and service confirmed with you in writing, and the whole thing tested at phone width, page by page. Nothing ships that hasn’t passed both walks.
Backfill and handoff
The balance comes due on delivery. The site goes live when it’s paid, and from that day it’s yours: the domain in a registrar account (the company that holds your web address) that’s yours, the files, the words, the photos, the tracking accounts set up under your ownership.
Year one runs on what’s already included: checkups at three, six, nine, and twelve months, your edits, and the hosting, free. When that year ends, nothing starts billing by itself — we ask first. CARE and GROWTH are on the pricing page if you want them, and neither is required.
And the exit stays printed where it belongs, in the process itself: if you ever leave, we zip the production files and the source files and send them. The site runs anywhere. No exit fee, no transfer charge, no hostages. Backfilled and patched — your trench.
What we never ask you for
- Content writing. Your words come from the recording; the only typing is the one fact sheet.
- Photo shoots or stock-photo hunting. The photo drop takes the photos your phone’s already got, on your schedule.
- Meetings, calls, video chats, or “quick syncs.” The only voice in this whole process is yours, on the recording.
- Dashboard decoding. Your numbers arrive in plain English, on the schedule printed on the pricing page.
One exception: a few logins, granted once, with us walking you through each screen by email. The big one is adding us as a manager on your Google Business Profile while you keep the owner seat. Ten minutes, click by click, and you can revoke any of it any time.
Questions owners ask
“How long does it take?”
Plan on three to five weeks. Some builds run longer (bigger scopes, busier stretches), and if yours looks like one of those, you’ll hear it from us early, not at week six. The slow clock is Google’s either way: rankings take months no matter who builds the site, and that timeline truth is spelled out on the pricing page.
“Do I have to write anything?”
The fact sheet (your business name, number, license info), and that’s it. The site itself you talk, we write. If typing’s not your thing, you will never have to explain that to us; the process was built this way on purpose.
“What if I don’t like what I see?”
That’s what ticket #006 is for. You walk every page before launch and call out anything that reads wrong, and it gets fixed before a single customer sees it. You will never discover your own website at launch.
“What do you need from me to start?”
To start, one email to crew@uptocodeweb.com. Your real work comes later, at the locate, in three small pieces on your own time: a phone recording answering about fifteen questions, roughly twenty minutes of talking; a short fact sheet with your business name, real phone number, and any license numbers; and job photos off your phone. That’s your whole part.
“Who owns the domain, the files, and the logins when it’s done?”
You do. When the balance is paid the site goes live, and from that day it’s yours: the domain in a registrar account (the company that holds your web address) that’s yours, the files, the words, the photos, and the tracking accounts set up under your ownership. How to hold your own logins is walked through at /learn/your-website/ownership-control/.
“Do I have to get on a call at any point?”
No. There’s no discovery call, no kickoff meeting, no video chat, no “quick sync.” The only voice in the whole process is yours, on the recording. When we need something, it comes as one short email you answer when you can. Start to handoff, it’s an email thread, never a phone queue.
“What’s the first thing that happens after I email?”
We read it. Then we look at what you sent and at your market, and we email you a plan: which package fits, what we’d do with it, and anything unusual we spotted. And if we’re not the right crew for your job, that’s what the email says, before you’ve paid a deposit.
“What if I already have a website — do you start over?”
Send the link to your current site in that first email; ticket #001 asks for it. We look at what’s there against your market, then email back a plan for what’s worth keeping and what isn’t. Whether you even need a new site at all is walked through here: /learn/your-website/do-you-need-one/.